Shipping policy

Order processing & Delivery time
Once your order is placed, you will receive communication from us about the processing and delivery times via email. Order processing time will be 1-2 working days. Within India, once shipped, our orders will take a 12 to 14 business days during normal times unless there is a lockdown / natural calamity / strike and other unforeseen circumstances. Delivery time may also vary depending on the shipping address, public holidays, weather conditions, etc. 

Charges

All products are applicable for free shipping within India unless specified otherwise. Note at present shipping is available only within India.

Tracking
You will receive the tracking link in your email as soon as your order has been shipped. Please allow 24 hours for the status of the shipment to correctly display on the tracking link. 

Undelivered orders
If your order is prepaid then our delivery partners will make 3 delivery attempts. It will come back to us after that and we will either attempt to courier again (at additional charges) or issue you a refund of your order. All courier charges are non-refundable.

Important
If your delivery address is not easily accessible, delivery time may be in excess of our estimate. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
Dwells in the past is not liable for any delays in delivery by our courier partners or for factors beyond our control. In the unlikely event that delivery is not possible for any reasons outside our control, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, natural calamities and disasters, we shall inform you of our inability to deliver and cancel your order, followed by a full refund. For any other shipping queries, please write to us at dwellsinthepast@gmail.com